List of Dialers

Yawn Continued !!!

There are probably 20 or so solutions available in the Indian market.

Some Good Some Bad Some Ugly …

I have had experience of knowing the following players in the market. Seen there done that

1. Aspect Hardware based and now shifting to S/W based. TDM version was reliable. No reviewes about Asterisk one.
2. Net Yantra Was active in Del mostly 24 seats dormant now. Avis used to sell it. Now Avis has used (can use better word) Vicidial oops I mean contaque
3. Parsec Traditional TDM based .. should consider S/W as they require (still) dialogic
4. DACX CCS or Drishti Another Software based … seen a 200 seater also. No Radical reviews.
5. ViciDial in form of DialEdge, Contact / Contaque [Incidentally DialEdge comes from GIPL] I see Mr Gandhi is putting a lot of effort on getting Asterisk to work. Do a google on “Vijay gandhi Asterisk”
6. Hyva – mann they call it productive dialer … beware !!!
7. Telesynergy Yet another dialogic based solution. Why … I am sure they are exploring SIP
8. TekInfo Sells with Corel … again a TDM solution.
9. Cube Another dialogic based solution.
10. C-Zentrix – This is a software based solution and recently came into the market. I have not heard much about them if they are Asterisk based / vicidial based or independent. More comments to follow,

Let the names flow. Reviews shall follow.

The VoIP provider List

It is amazing how many VoIP providers can you locate once you start searching for technology.

Lets create a list first of the ones I know. This is not comprehensive and reliable (or Legal).

I will soon post a link from TRAI website of players who actually are legal. There was recently a noise about a few of them not having licsense. A list of players with license can be located

http://www.dot.gov.in/ispt/INTERNET%20TELEPHONY%20LICENCES(FINAL)%20EXISING%20%2031.10.06.doc

More about Internet provider (with telephony license) canbe read at http://www.dot.gov.in/ispt/isptindex.htm

A Few players that I know which are active in the Indian domain are:

1. VSNL Relaiable but costly
2. SIFY Not Reliable these days, but have a good infra (atleast thats what they say)
3. Primus Works … is all I can say
4. Estel Small Timer dunno much but heard of a few centers using it
5. YOU Telecom A New company but their plans are big. Have their own network
6. World Phone This is the same company which created lot of noise in retail.

I encourage people to add the list and give your views on the same.

Yawn!

The Dilemma

First of all thanks for visiting the Blog.

The objective of the blog is simple. I come from a Call Center Technology background and realized that when a poor entrepreneur starts looking for technology solution in the market he is flooded with options. That in a way is good but then probably amongst this hustle bustle he misses out the parameters on which he should evaluate the options.

The blog will be india and to some extent philippines centeric as my information is limited to these areas.

Opinions of all sort as long as there is a reasoning ground for them are welcome.

Some Sections that I plan:

Outbound Technology: What is the theory?

Solution Review

VoIP providers in India

Commerical [I know Sales people start spamming ... any commercial pitch in any other section would be removed]

Any other section request can be made as a comment to this post.