It seems that this forum needed this section a long time back.
So lets do this;
All solutions are allowed to post their sales pitch and comparative analysis. Let it be informative and have the contact informations so that people can reach you through this forum.
so go ahead; Lets see who has to say what.
- And the War begins
Tags: call center solutions, comparison of predictive dialers, Dialers in india
May 30, 2008 at 6:13 am
Hi guys,
I am back and as expected C-zentrix from tvtworld.com is on the path of becoming a prominent player in the market. The reasons contributed to it’s success are Stability, Ease of use, flexibilitty and the customization support TVT is providing. Last month I got a chance to meet the techinical guys who created Czentrix and amazed to see there new offering and demos of things in pipeline. I must admit its going to be a killer and glad that why their customers like me can sit and relax. Being in safe and progressive hands is very important in this industry.
Amazing work coming up guys so be prepared mentally to face a tough rival. I again say if you are looking for a product definitely consider C-zentrix as one of the choices. C-zentrix is the best option in the market right now both in domestic as well as international for the SME segment.
Those who have used it, knows that “C-zentrix is the best” in SME segment .
Also I am putting one of their News clippings which I came across for everyones reference why its a unique solution and should be part of your set up :-
*******************************
C-Zentrix: A unique Plug and Play Single Box Contact Center Solution
Till few years back contact centers were all about multiple huge
hardwares with independent functionalities of ACD, Voice Logger,
Dialer, Gateways all sitting as different components in the network of
the user. Bulky, multiple points of failure, tough to use, needed a
team of IT engineers to build and operate and so added huge cost to
the operations.
C-Zentrix revolutionized the way a contact center solution is
understood and used in the industry. They did what probably google did
to the concept of emails and search, keep it sweet and simple and at
the same time extremely reliable. A single box solution with
integrated IVRS, ACD,Predictive Dialer , Voice Logger, Customizable
CRM, MIS reporting which could be configured and customized as per
each process requirement and maintained by any person who knew how to
use his email.
The team of C-Zentrix understood so very well that the future of the
BPO industry was going to be based on the growth of the SME segment
who would run multiple processes but each process having it own
customized requirement where the business innovation would not only
come from telephony solution but also from the CRM flow and reporting
which should match the end customer’s requirement to the last piece.
The innovation for C-Zentrix has not ended here but with growing
customer base ,now their clustered solution, hosted solution and CRM
and ERP based dialing solution are creating a new wave of VoIP and TDM
based innovative use of communication blended with information.
***********************
So once again I would say go for Czentrix from http://www.tvtworld.com. If you get a hand over it believe me, my bet you are not going to look at any other thing.
C-zentrix is the “Best value at Best Price” in the SME segment.
Good luck.
Sunil
May 31, 2008 at 10:35 am
C-zentrix Office Number:- 011-24673804
August 21, 2008 at 9:53 am
Hi Admin,
I think Czentrix can be added in the vendor links (www.tvtworld.com).
I hope you don’t mind that. I hope by now you have got enough feedback from the market regarding C-zentrix. If you still haven’t than wait for another two to three months some very innovative things are going to hit the market and take everybody by surprise with the kind of innnovations one can provide.
Regards,
Bhishm
August 25, 2008 at 7:59 pm
TVT’s specialized C-Zentrix Lead Management Software with business automation for insurance companies consist of two distinct modules.
Calling Module
Non Calling Module
Calling Module
The calling module also known as C-Zentrix Predictive Dialer is an automated dialing solution over multiple data sources. This automated dialing increases the efficiency of the Tele calling team by a minimum of three times as only answered calls are transferred to the Tele caller and all busy, no answer, invalid number etc are disconnected at the server level. The Tele caller is able to schedule an appointment with the field executive and assign leads to the business operation managers. The leads generated by the Tele caller can be automatically assigned to the business manager by a predefined mapping rule or can be done manually as per the requirement of the process. There is 100% call recording for quality control of the sales pitch as well as facility to live barge in to calls. All the detailed reporting including CDRs and ratio reports for the Tele callers are available. The Tele Callers screen can have customized look as per the requirement for the type of insurance being sold.
Highlights of Calling Modules
1. Predictive Dialer
2. Preview Dialer
3. ACD
4. Call Conferencing
5. Third Party Verification (TPV)
6. Live Call Barge In
7. Caller list management with updation for DNC.
8. Voice Logger. Complete Recording of all the voice calls for audit will be available on C-Zentrix with detailed MIS reporting. All reports can be saved in Microsoft Excel format on a single click.
9. Customizable Tele Caller Screen with Work Flow and customizable dispositions
10. Automated Rescheduling, Re churning of leads and Reassignment of Calls
11. Strict option where a particular customer is always handed over to the same agent.
12. Real Time Reporting (like live channel status, A-Stats for live agent status, C-Stats for live disposition status, L-Stats for live list (Data Source) status, M-Stats for live meet me or conferencing status etc)
13. MIS Reporting for detailed ACD, CRM and Conference Reporting, which includes CDR reporting. In all there are 25 standard reports.
14. Facility to Create own Customized Reports
15. Web Based Management Panel with facility to create multiple access levels for secured and easy operation.
16. Rule based automated and manual backup of recorded calls and data
17. Print option and save reports in excel format.
Non Calling Module
The non calling module or the lead management software is specially crafted to cater to the business process of insurance companies. Insurance companies with multiple branches across India for business generation can have this lead management software coupled with the C-Zentrix dialer (calling module) for end to end automation of their sales process. The leads generated by the Tele caller over dialer are automatically or manually assigned to the Business Heads who in turn can assign it to sales managers and field executives in this sequence. The hierarchy for the sales team can be customized as per the need of the insurance organization. The field executives can access their account from any where on the internet; get the details of the potential customer including the package pitched by the Tele caller and the recording of the conversation between the Tele caller and the customer which helps them to be better prepared to sell the product. After the customer visit the field executive can update the details of the visit with standard disposition to the lead management software. All kinds of MIS reporting related to key parameter indicators and ratios for the sales men can be retrieved from this solution.
Highlights of the Non Calling Modules
1. Web based management with access for the field executives and other users from any internet connection
2. Facility to create hierarchies as per the company’s structure
3. Modules for different hierarchies for management of Leads
4. Facility for assignment and reassignment of data
5. Facility to Audit Leads
6. Rescheduling of appointments by the sales manager
7. Auto Reminder for setting of Appointments
8. Multiple Access Levels with limited rights
9. Design your own screen for field executives including creation of customized dispositions
10. All kinds of Ageing Reports for all the users in the hierarchy
11. Reports based on Dispositions and detailed visit reports
12. Automated and Manual assignment of Leads
13. Search options based on various filters for date, time, dispositions
14. Print Option and save in excel format for reports
15. Mobile Based Reporting for senior executive
September 19, 2008 at 2:34 pm
Dear Moderator,
Requesting you again to please add C-zentrix in the list of dialers on the front page so that guys can take benefit of a very good product. I hope by now you have enough information if you are in this industry.
If not request you to please drop a mail on my personal id so that I can help you in knowing about the product C-Zentrix.
C-zentrix is a real innovation single box solution with everything that you can thought of, and I recently met the guys and believe me they are very serious about the SME segment and there few products by now will be in BETA will be real innovation. No one has ever tried or throught like that for the SME segment.
It will be a revolution in the VoIP market and I wich they should be succesful because that kind of innovation is required and required fast.
So request you again to please add it. Even if you are a competitor doesn’t matter, its a blog by you for users benefit.
December 3, 2008 at 2:50 pm
C-zentrix – The most innovative solution
Guys I am amazed to see the only innovative solution in the industry in the last 10 years, Supporting 100 seats on single with every thing you have dreamt of in a solution.
It’s an amazing solution and today its being counted in the top 5 solutions in the industry by all the industry insiders. Many of the guys even says that it has already among the top 3 solution with its flexibility, stability and ease of use.
site :- tvtworld.com