It seems that this forum needed this section a long time back.
So lets do this;
All solutions are allowed to post their sales pitch and comparative analysis. Let it be informative and have the contact informations so that people can reach you through this forum.
so go ahead; Lets see who has to say what.
- And the War begins
C-zentrix Office Number:- 011-24673804
TVT’s specialized C-Zentrix Lead Management Software with business automation for insurance companies consist of two distinct modules.
Calling Module
Non Calling Module
Calling Module
The calling module also known as C-Zentrix Predictive Dialer is an automated dialing solution over multiple data sources. This automated dialing increases the efficiency of the Tele calling team by a minimum of three times as only answered calls are transferred to the Tele caller and all busy, no answer, invalid number etc are disconnected at the server level. The Tele caller is able to schedule an appointment with the field executive and assign leads to the business operation managers. The leads generated by the Tele caller can be automatically assigned to the business manager by a predefined mapping rule or can be done manually as per the requirement of the process. There is 100% call recording for quality control of the sales pitch as well as facility to live barge in to calls. All the detailed reporting including CDRs and ratio reports for the Tele callers are available. The Tele Callers screen can have customized look as per the requirement for the type of insurance being sold.
Highlights of Calling Modules
1. Predictive Dialer
2. Preview Dialer
3. ACD
4. Call Conferencing
5. Third Party Verification (TPV)
6. Live Call Barge In
7. Caller list management with updation for DNC.
8. Voice Logger. Complete Recording of all the voice calls for audit will be available on C-Zentrix with detailed MIS reporting. All reports can be saved in Microsoft Excel format on a single click.
9. Customizable Tele Caller Screen with Work Flow and customizable dispositions
10. Automated Rescheduling, Re churning of leads and Reassignment of Calls
11. Strict option where a particular customer is always handed over to the same agent.
12. Real Time Reporting (like live channel status, A-Stats for live agent status, C-Stats for live disposition status, L-Stats for live list (Data Source) status, M-Stats for live meet me or conferencing status etc)
13. MIS Reporting for detailed ACD, CRM and Conference Reporting, which includes CDR reporting. In all there are 25 standard reports.
14. Facility to Create own Customized Reports
15. Web Based Management Panel with facility to create multiple access levels for secured and easy operation.
16. Rule based automated and manual backup of recorded calls and data
17. Print option and save reports in excel format.
Non Calling Module
The non calling module or the lead management software is specially crafted to cater to the business process of insurance companies. Insurance companies with multiple branches across India for business generation can have this lead management software coupled with the C-Zentrix dialer (calling module) for end to end automation of their sales process. The leads generated by the Tele caller over dialer are automatically or manually assigned to the Business Heads who in turn can assign it to sales managers and field executives in this sequence. The hierarchy for the sales team can be customized as per the need of the insurance organization. The field executives can access their account from any where on the internet; get the details of the potential customer including the package pitched by the Tele caller and the recording of the conversation between the Tele caller and the customer which helps them to be better prepared to sell the product. After the customer visit the field executive can update the details of the visit with standard disposition to the lead management software. All kinds of MIS reporting related to key parameter indicators and ratios for the sales men can be retrieved from this solution.
Highlights of the Non Calling Modules
1. Web based management with access for the field executives and other users from any internet connection
2. Facility to create hierarchies as per the company’s structure
3. Modules for different hierarchies for management of Leads
4. Facility for assignment and reassignment of data
5. Facility to Audit Leads
6. Rescheduling of appointments by the sales manager
7. Auto Reminder for setting of Appointments
8. Multiple Access Levels with limited rights
9. Design your own screen for field executives including creation of customized dispositions
10. All kinds of Ageing Reports for all the users in the hierarchy
11. Reports based on Dispositions and detailed visit reports
12. Automated and Manual assignment of Leads
13. Search options based on various filters for date, time, dispositions
14. Print Option and save in excel format for reports
15. Mobile Based Reporting for senior executive
have you studied the AvhanDial platform ? it offers hardware as well as software based solutions for TDM and VoIP and is hardware agnostic – supports multiple TDM interfaces. This paltform is used by multiple call centers in domestic / international operations across the country.
C-Zentrix dialer has taken the market by leaps and bound and is among the fastest growing dialer in the Indian call center industry.
Most of the call centers are opting for it sooner or later.
The biggest strength is the hold on telephony.