Comments on: Features of Outbound Solution http://dialerwar.wordpress.com/2008/04/21/features-of-outbound-solution/ Discuss Technology and Options for SME Call Center Solutions Thu, 09 Apr 2009 23:06:48 +0000 http://wordpress.com/ hourly 1 By: Glamorize http://dialerwar.wordpress.com/2008/04/21/features-of-outbound-solution/#comment-169 Glamorize Thu, 19 Jun 2008 15:03:51 +0000 http://dialerwar.wordpress.com/?p=13#comment-169 Somehow i missed the point. Probably lost in translation :) Anyway ... nice blog to visit. cheers, Glamorize!! Somehow i missed the point. Probably lost in translation :) Anyway … nice blog to visit.

cheers, Glamorize!!

]]> By: grazer http://dialerwar.wordpress.com/2008/04/21/features-of-outbound-solution/#comment-165 grazer Tue, 03 Jun 2008 13:47:37 +0000 http://dialerwar.wordpress.com/?p=13#comment-165 Grazer says : I absolutely agree with this ! Grazer says : I absolutely agree with this !

]]> By: dialerwar http://dialerwar.wordpress.com/2008/04/21/features-of-outbound-solution/#comment-129 dialerwar Mon, 21 Apr 2008 16:00:59 +0000 http://dialerwar.wordpress.com/?p=13#comment-129 FEATURE: Broadcast IVR Dialing DESCRIPTION: This is dialling where numbers are picked up and as soon as call connects it is given to a IVR. Based on customer inputs the call can be transferred to ACD (Agents). IMPORTANCE: MEDIUM in INTERNATIONAL CENTERS, LOW in DOMESTIC CENTERS ABOUT YOU (OPTIONAL): Owner of the Blog. FEATURE: Broadcast IVR Dialing

DESCRIPTION: This is dialling where numbers are picked up and as soon as call connects it is given to a IVR. Based on customer inputs the call can be transferred to ACD (Agents).

IMPORTANCE: MEDIUM in INTERNATIONAL CENTERS, LOW in DOMESTIC CENTERS

ABOUT YOU (OPTIONAL): Owner of the Blog.

]]> By: dialerwar http://dialerwar.wordpress.com/2008/04/21/features-of-outbound-solution/#comment-128 dialerwar Mon, 21 Apr 2008 15:59:26 +0000 http://dialerwar.wordpress.com/?p=13#comment-128 FEATURE: Multiple Number Support DESCRIPTION: Most of the time Customers would have multiple numbers. Dialer should be able to support multiple numbers per customer and one should be able to configure dial-order i.e. call mobile first if that is busy then landline etc. Or there can be time based rules like in morning dial mobile in afternoon landline etc. IMPORTANCE: LOW in INTERNATIONAL CENTERS, MEDIUM in DOMESTIC CENTERS ABOUT YOU (OPTIONAL): Owner of the Blog. FEATURE: Multiple Number Support

DESCRIPTION: Most of the time Customers would have multiple numbers. Dialer should be able to support multiple numbers per customer and one should be able to configure dial-order i.e. call mobile first if that is busy then landline etc. Or there can be time based rules like in morning dial mobile in afternoon landline etc.

IMPORTANCE: LOW in INTERNATIONAL CENTERS, MEDIUM in DOMESTIC CENTERS

ABOUT YOU (OPTIONAL): Owner of the Blog.

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