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Coming Back to Life!

By dialerwar

Recently came across this post on callcentersindia.com

http://www.callcentersindia.com/showall-orig.php?value1=36553.
Very interesting discussion and here are my 2 cents. I have worked with Asterisk in various scenarios.

Fact of the matter is its a excellent tool as a IP-pbx and a switch (mind the scale) but to use it as a appication platform is nto a wise decision. Most of the BIG and Serious providers use Asterisk only as a soft switch. vicidial does not. It still uses Queues provided by Asterisk which till date have problems.

Recently in a discussion with a learner American gentleman he also expressed his views about voice logging capabilities of asterisk. Its best NOt to use Asterisk for mixing of your voice log streams, as it clogs the CPU and causes voice breakage.

Solutions that use Asterisk but not its queues (as far as my knowledge goes are: AHEEVA (canada), ALTITUDE (Europe), ASPECT (Yes … Aspect has a asterisk compatible version and DRISHTI (India). One is free to add more to this list.

Criterion is that

- Solution should not use Asterisk queues

- Soltuion should be able to work with multiple Asterisk servers and same application server

- Should have managed Load balancing in load conditions (say 400 channels per server with full Voice logging)

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This entry was posted on November 30, 2007 at 10:08 am and is filed under Outbound Technology, Solution Review. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

One Response to “Coming Back to Life!”

  1. Matt Florell Says:
    December 15, 2007 at 1:07 am

    I would like to correct an error you have on your posting about VICIDIAL using Asterisk Queues. It does not and never has, mostly due to the problems you mentioned. VICIDIAL uses meetme for it’s core functionality which is much more stable and flexible.

    Thanks,

    MATT—

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