After looking at some many solutions based on vicidial [DialEdge / Contaque / other also] I see that the small timers pure experiment based seekers can consider vicidial also. It works with a few problems but does work. [Ofcourse not as a Commercial Solution would]
Who should yo go with.
Well simple look for expertise on the solution (Asterisk) and you will be at the safest bet. There are people who support Asterisk in India and they probably would be the best bet. the two I know as Entrux and Drishti. (Listed on Digium Website)
Also a caveat against people who might be rebranding Vicidial is that GPL does not allow and you might get into trouble. And then .. why on earth do they need to rebrand it. Provide it as a software with service attached to it.
You can get a vicidial configured on a server for 2000 – 4000 USD and pay extra for any fancy customizations you might require.
Also to know the expertise do a google about tat provider as these people will also be posting on the Asterisk forums. e.g. search for “GIPL Gandhi” on google and you will see what stage they are in or what kinda problems their team is facing.
Bottom line: It is ok to go for a Vicidial based solution .. all you need is go with a provider who has sufficient expertise in Asterisk.
References:
Asterisk where it all started :www.asterisk.com
Digium Partners in Asia :http://www.digium.com/en/ecosystem/distributors/locate/Asia
Vicidial GPL based solution :http://astguiclient.sourceforge.net/vicidial.html
November 30, 2007 at 12:57 pm
Hi Forum
Do go through this page http://www.eflo.net/VICIDIALmantis/view_all_bug_page.php
If your IT guys can make sense of what is written there Vicidial might be a good option
for less than 24 seats.
Also look at http://www.callcentersg.com for specifications on Load balancing and server requirements. So if somebody is selling you one server 48 licenses … stay away it would not work.
- dialerwar.wordpress.com
September 9, 2008 at 2:58 pm
First I’d like to say if your buying a per sear setup of
Vicidial then that is illegal. We have not nor will we ever charge a per seat charge.
As for being only good for up to 24 seats.We have several hundred installations worldwide that have well over 200 agents concurrently running.
September 26, 2008 at 4:25 pm
For those who don’t have the time or ability to build Vicidial we provide several options from cleaning up a home brewed setup, to certified Vicidial servers ready to go. A number of support options are also available to get you back up and dialing. All prices are listed.
http://callcentersg.com/pricing.php has a System Design Tool to help you build a system that fit your needs.
If you build it yourself be sure to follow the instructions exactly as we often hear from people who have paid multiple consultants to build Vicidial but have failed. The instructions exceed 50 pages and have stomped many people.
September 29, 2008 at 6:48 am
I have read about cost effective solution, I am still amazed that why don’t people know the truth.
Market is slowly now getting aware to the fact that there is only one cost effective dialer in the market i.e. C-Zentrix.
The truth is no body in the whole market is able to run the complete solution on one box – i.e. more that than 30-40 seats. So the cost of hardware + if domestic (than card) which is very colstly.
The only cost effective solution right now in the market is C-zentrix which runs on single box more than 90 -120 seats with complete CRM, Dialer , Logger everything that you can imagine.
So Saying cost effective doesn’t make it cost effective you need to tell the truth that hardware cost and all is also required.
And being a distributor doesn’t add any credibility to solution. So the truth is evaluate products like C-zentrix before making any decision. The truth is that its the fastest growing dialer in the SME segment due to its innovative single box solution. If four boxes run 120 seats doesn’t make it cost effetive I can run 360 using C-zentrix (from tvtworld.com)
So there is no comparision in terms of cost if we go high (its 3 times more) . So C-zentrix may be highly priced but in scalability its an advantage.