When we launched our soft dialer and sold it to some customer and it ended up giving us lots of issues and problems which led us to come back on our USP through which we managed to sell our hardware based call center solution to our 150 satisfied companies throughout india.

We are still successfully selling ou hard dialer in india and abroad in hosted premised and renal models.

You can call me for any further details on 0091 9314800061.

Regards,
Kartikey Sharma
BDM, ITG INDIA
+91-9314800061
biz_itg on yahoo,msn and skype

The real advantage will come when application scenarios are dynamically changing and one would want a managed solution. Look at what orange business services or for that matter reliance is planning.

I am waiting for a day when google launches a Enterprise communications suite on network.

1) Any bandwidth fluctuation in your network or an RTO may disappear the dial tone and thus hamper the calling unless until an auto re connection or a manual reconnection betweent the remote and the customer end servers viz host and clients

2) through the above mentioned point a dedicated bandwidth line is a must for smooth functioning which involves high cost in terms of IPLC or TDM connectivities which is seldom a choice of new players unsure regarding returns

3) From a longer time frame viewpoint a hosted model is a no no for entrepreneurs resulting in 10-15 times the premised base cost in an year and increasing exponentially

for ex if a premised based technology capex is 5 lacs and a hosted setup on opex model is 1 lac per annum the cost is covered in 5 months merely and rest all are extra expenses

4) In the game of low capex and only opex the cost of setting up is in anyways involved in purchasing a voip gateway router modem etc along with the generic hardware

5) In order to gain a low capex advantage entrepreneurs often misjudge the advantage of an asset creation rather then living in a fools paradise on operating on a low cost

6) Yesterdays companies offer a hire purchase model or tenured payment flexibilities due to competition where in the customer can quit or own during anytime of the tenure when the call center model becomes stable

7) We have more than 150 customers 80 % of which began with a rental premised model and later converted to a premised based when they were sure of the returns from their respective clients and also vise versa.. some of them quit after returning the hardware and getting their deposits refunded by merely paying a rental of around 100 dollars per seat per month when they found the BPO activities are not their cup of tea.
Kartikey Sharma
BDM, ITG INDIA
+91-9314800061